Frequently Asked Questions

Can I cancel my order?

Yes, you can cancel your order, but the refund amount depends on when you cancel. Orders can only be fully refunded before they enter the printing phase.

When can I get a full refund?

You'll receive a full refund if you cancel your order while it has one of the following statuses:

• Processing - Your order is being prepared for printing
• Shipped - Your order is being shipped

What if my order is already printing?

If your order has reached the Printing status, you can still cancel it, but you will only receive a refund for the shipping cost. The product cost cannot be refunded once printing has begun, as the item has already been custom-made for you.

How do I cancel my order?

To cancel your order, please contact us at help@storybound.com with your order number. We'll process your cancellation and refund according to your order's current status.

Can I return my order?

Since every item is custom printed for you personally, we can't accept returned items. However, we're committed to making things right if something goes wrong with your order. Please contact us at help@storybound.com and we'll work with you to resolve any issues.

What if there's a problem with my order?

If you receive a damaged item, incorrect product, or encounter any other issue with your order, please reach out to us immediately at help@storybound.com. We'll investigate the issue and work with you to find the best solution.